MARCIN KINDERMAN

UX & Service Design Director at Credit Agricole Bank Polska. I've spent 13+ years designing digital financial and enterprise products, and over a decade building the teams that make them — from a 9-person team at Comarch, through co-founding the UX/CX service line at Deloitte Digital for Central Europe, to the bank's design team of a dozen-plus people.

I led the design side of CA24 Mobile — the bank's new app written from scratch in Flutter, built inside a ~350-person programme with a 12-person UX team and research with 70 participants. The result: 4.8/5 across 43,000+ reviews, a BankTech Award, and the WaysConf Awards 2023 public choice prize (Public Choice — Mobile App) for the UX/UI layer, crafted together with Efigence. Built on the same design system, the MobilCA workplace app won the Mobile Trends Award 2024.

I've advised financial institutions on three continents: a mobile strategy for a bank in Mexico, dashboards for one of Spain's largest banks, CRM for Swiss Life in Luxembourg and ING. I studied at the University of Silesia (film school) and SWPS (HCI in the social psychology department) — a mix that still sets my lens: a product is a narrative, an interface is psychology.

Today I work at the intersection of AI and design: interfaces that generate themselves, and the rules of the game designers must write for them. I speak at UX Poland (2022, 2024), Mobile Trends Conference and I DESIGN, among others.